QUOTE (Just Jack @ Jun 20 2008, 08:13 PM)

So her IT dept knows what they're doing. Good to hear. I used to love it when the summer interns would call up with an issue, and we'd look at their system and see things like AOL Instant Messanger, and MP3 player programs. Delete, and report them to their boss for using "unauthorized applications during working hours".
Yes and no. They were a little overzealous at first - they locked out everything, even managed to somehow lock her out of wireless internet access and prevented her computer from logging onto their secure sites -- and when we called to talk with them about the problems they had us send the laptop back to the home office in Atlanta a couple times and had a couple conference calls before we got everything figured out, installed and up & running.
It's not like I don't understand the reasoning for it. They pay for our internet access and she works with her clients' sensitive personal information, so they have to be extremely careful. Besides, she doesn't really do anything on her computer but her work - no internet surfing, no streaming music, nothing but uses the office programs.
It was funny, though - she had an issue the other day with one of the programs and had to download an IE update to continue, but the IT security prevented her from doing so. So she had to call IT and they did a remote connection to authorize the download, and they started giving her crap about an unauthorized program they found on there. Took her five minutes of repeated explanations that "you guys locked me out of downloading and/or installing anything, I have to call you to do a simple update - how the heck could I have downloaded this program?" before they realized that she couldn't have installed the unknown program.